The user in his/her quality of consumer has the right to withdraw from the contract concluded with IEnationala, without being obliged to specify the reason, within fourteen (14) calendar days (Period of Withdrawal). The Period of Withdrawal expires after 14 days.

    To exercise the right of withdrawal related to an Order, the user shall inform WebsiteOwner about the decision of withdrawal, before the expiry of the Period of Withdrawal. To this purpose, the Customer shall contact the IEnationala by e-mail indicated the number of the order that he wants. After the procedure is completed, WebsiteOwner will send a confirmation by e-mail, which includes the Return Return Label and the instructions to be followed to send the goods back.

    THE COSTS FOR THE RETURN SHIPPING AND EVENTUALLY IMPORT DUTIES (if provided) WILL LWAYS BE AT THE CUSTOMER'S CHARGE UNLESS SPECIFICALLY STATED DURING PROMOTIONAL PERIODS OF FREE RETURNS. The Product return is made under the user responsibility.  If the user withdraws from the contract, IEnationala will refund the amount paid by the user for the Product – deducted the shipping costs incurred for the return of the Product and any other Import Duties (if provided), except in the case of free returns during promotional periods - without undue delay and however no later than 14 calendar days from the day on which the Product will reach  and the pieces will be checked. The refund will be made by using the same payment method used by the user for the first transaction, unless otherwise agreed with the user; in any case, the user will not incur in any cost because of such refund.
     The security seal applied on the items being returned must not be cut nor broken. The garments must not be worn, washed or altered and must not show any sign of use. The soles of shoes must be in perfect conditions and must not show any type of sign. Each piece must be returned complete in all its original labels, packaging and accessories (dustbags, hangers, garment covers etc.) received together with the order. All the shoes and accessories must be returned in their original box, which is considered for all intents and purposes an integral part of the product and it must never be damaged and/or altered, nor used as the only external packaging.